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Help Topic
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App Crashing or Not Loading – System downtime, mobile app not responding.
Data Sync Problems – Sales data not syncing between mobile and web platforms.
eTIMS Integration Errors – Invoices not generating or syncing properly.
General Inquiry
Incorrect Reports or Dashboards – Sales data, targets, or performance metrics showing inaccurately.
Login Issues – Forgotten passwords, account lockouts, or access problems.
Order Submission Errors – Issues with creating, editing, or submitting sales orders.
Training & Feature Guidance – Requests for help using features or onboarding new users.
User Account Management – Requests for new users, role changes, or deactivation.
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